Return And Refund Policy

At Eco Land Evolutions, we want our customer to be completely satisfied with their purchases. However, If you’d like to return or exchange an item, please notify us within 14 days after receiving the items and to specify if you would want a replacement or a money refund.

We will provide 100% refund for returned items and payment will be made within 14 days of the return of the product.

However, this does not apply to the sale or clearance items in which no refund nor return will be entitled for this. Also, we cannot extend this return policy to resellers of our product.


Return or exchange procedures

  • Effort must be made to notify us within 14 days after receiving the items and to specify if you would want a replacement or a money refund.
  • You have to include the following details in the email: Order number, product number, photo of damaged item (as proof of damage) and the reason for refunds/exchanges (so that we can improve!) and notify us.
  • Once we have received your request for return or exchange, we shall contact you within 3 business days for further instructions. To exchange item, please let us know the item you like to have in exchange.
  • All returned items must be sent to:

Eco Land Evolutions Sdn Bhd
15-01, Jalan Setia 12/2,
Taman Setia Indah,
81100 Johor Bahru,
Johor.
Tel: +60-11-2172 6379

  • You will need to bear the shipping charges for returning the item to us and also the redelivery charges for new exchange item. However, if we send the wrong or defective items to you, we will bear all the cost of return shipping (as long as you use a standard shipping method) and we will make sure we send the correct items to you, ALL at our expense.
  • Refund for returned items will be made within 14 days of the return of the product.


*All exchanges are subject to availability.